Privacy Policy

Your Privacy Matters

At Trenviz, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights as a user.

1. Information We Collect

• Email Address: For account creation, communication, and login.
• Phone Number: For account security, two-factor authentication, or account recovery.
• Google Authentication Data: If you sign in using Google, we collect your name and email address from Google for account authentication purposes.
• Usage Data: Information about how you interact with our Service, including page views, clicks, and feature usage.
• Cookies: We use cookies to enhance your experience, track website performance, and improve our Service.

2. How We Use Your Information

We use your information for the following purposes:

• To create and manage your account.
• To communicate updates, promotions, or Service-related information.
• To analyze and improve the performance and functionality of our platform.
• To ensure compliance with legal and regulatory requirements.
• To detect and prevent fraud, security breaches, or misuse of our Service.

3. Data Sharing and Disclosure

We do not sell, trade, or share your personal information with third parties, except in the following cases:

• With third-party payment processors (e.g., Stripe, PayPal) to process transactions securely.
• With legal authorities, if required to comply with legal obligations or respond to lawful requests.
• In the event of a business transfer, merger, or acquisition, where your data may be part of the transferred assets.

4. Data Retention

We retain your personal information only as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. Once data is no longer required, we securely delete or anonymize it.

5. Your Rights

As a user, you have the following rights:

• Access: Request access to the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal requirements.
• Data Portability: Receive a copy of your personal data in a structured format.
• Withdraw Consent: Withdraw consent for data collection or usage.

To exercise your rights, please contact us at admin@trenviz.com.

6. Security Measures

We implement industry-standard security measures to protect your data against unauthorized access, loss, or misuse. However, no online platform can guarantee absolute security. We encourage you to safeguard your account credentials.

7. Cookies and Tracking

We use cookies to enhance your experience and analyze website performance. You can disable cookies in your browser settings, but some features of the Service may not function properly without them.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Changes will be communicated via the website or email. Continued use of the Service constitutes acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at admin@trenviz.com.